FAQ

What is the weather/cancellation policy?

Due to some of our equipment, in heavy rain tours cannot be provided. During light rain, tours are possible. If it is raining within an hour before the tour and you would like to cancel the tour, we will offer a full refund. If you would like to wait to see if the rain dies down, we can wait up to an hour after original start time and provide the tour if the rain stops. If it rains during our tour and the group desires to call it quits, participants will be charged based on the amount of time they participated in the tour. If you cancel your tour with more than 24 hours advance notice, we will provide a full refund of your cost. If you cancel your tour with less than 24 hours notice, a $20 cancellation fee will be held.

Does the tour price include bikes and helmets?

Yes. The price of the tours includes everything you need; a bike, helmet, sunblock, water (please bring your own water bottle), and of course, a fun-filled ride and information as we cruise around the city!

What do bike rentals include?

Our bike rentals include bikes, helmets, u-locks, a city bike map, sunblock, water for your water bottle (please bring your own water bottle), baskets, and we will provide you with suggestions and guidance as to the best routes around the city!

Where are you located?

We are located on the back side of Hennepin Avenue, in an alleyway in between Hennepin Avenue and Harmon Place. For more detailed information, check out our map here.

Where do I park?

We always recommend walking or taking a taxi or bus to our location as we support healthy and environmentally friendly modes of transport. If this is not an option and you are coming for a tour or rentals on Saturdays or Sundays, we recommend parking at the metered spots on Harmon Place – the parking spaces closest to Loring Park. The meters are FREE on Saturdays and Sundays. If you are visiting us for bike tours or rentals during the week, you may park at the metered spots on Harmon Place – a maximum of 2 hours parking. If you will be visiting us for a longer period, we recommend parking at the public parking lot adjacent to our block. The cost is $5.00 daily from 6 AM to 6 PM. Find more information on our parking page here.

I’m trying to book a certain tour date. How do I know if there are spots available?

To check for tour availablity on a certain date, click the “Book Now” button and see if we have spaces on your chosen date.